Reviews for Arizona Firestone
I have been a customer of the Firestone on Higley for about 2 years now and wouldn't go anywhere else. I have a lot to be grateful for from this shop. I don't get bombarded with up selling unnecessary items every time or any time I go in. I feel more like the times they have mentioned something it was to inform me and not a pushy way of selling. In addition to that I send my wife in and she experiences the same vibe, not down your throat selling you everything. This location makes taking care of your car easy. They always have online coupons and every 4th oil change is freakin free!!! I'M IN!
My mom who is 88 years old & on a fixed income, could not start her car. After jump starting it & rushing up to O'Rellys to get a new battery, they told us we needed a new alternator but they didn't have one in stock. So we walked next door to Arizona Firestone & met Steve, the manager of the store. He said he would immediately get a new alternator & have it installed within 2 hrs. Fortunately for my mom, Steve & his crew initially did some troubleshooting & discovered it was only a loose connection. He could have easily charged my mom several hundred dollars without her knowledge. Instead Steve said "I can't in good conscience charge you for anything not needed". It cost my mom a measly $21.00 for labor to tighten & clean the connections. This man is honest as the day is long. It's refreshing to see a business nowadays that will treat you right. I will recommend all my friends & family patronize this business. Thanks again Steve & crew! We appreciate you kindness & dedication to your customers.
Had a nail in my tire and went to get it fixed. Guys informed my I had bought from a corporate store so need to go there. But, then they stepped up and fixed it for me free of charge! Thanks guys - I'll see you again for new tires!
The staff at this store were very helpful. I was in a hurry and they fixed my spare with in 5 minutes and sent me on my way. Amazing response in this day and time and they know customer service. I will buy my next set of tires from them because of their service.